Return to FESA Home Page
Watts Current
NOVEMBER-DECEMBER-JANUARY 2004

FLORIDA’S VOICE IN ELECTRONICS

"WATTS CURRENT" is the official newsletter of the
Florida Electronics Sales & Service Association, Inc.
and is published bi-monthly.
EMAIL:
fesa@fdn.com

We Support NESDA

Awarded Best State Publication 1993,1996 & 2000

Visit Vance Baldwin Electronics
www.vancebaldwin.com

F.E.S.A. Officers for 2004
--------------
President
Ken Cisson CET
7247 Adele Ct.
email: keltron1@aol.com Jacksonville, FL 32277
Fax. (904) 745-6545 Phone: (904) 744-4496
--------------
1st Vice President Pat Eubanks 5323-3 Firestone Rd.
email: fesa@fdn.com Jacksonville, FL 32210
Fax. (904) 772-9492 Phone: (904) 772-1420
--------------
2nd Vice President Ethan A. Allen 10878 Carroll Rd.
email: allisonallen2@aol.com Bryceville, FL 32009
Fax: (904) 266-4597 Phone: (904) 355-0267
--------------
Treasurer Billy F. Williams, EHF 1409 Glendale Rd. W.
email:billyw@fdn.com Jacksonville, FL 32216
Fax:(904) 772-9492 Phone: (904) 725-9789
--------------
Secretary Larry Scott, CET 507 S. Lake Parker Ave.
email: JazzL532@aol.com Lakeland, FL 33801
Fax:(863) 687-2323 Phone: (863) 688-3172
--------------
Immediate Marge Bluze 13836 Walsingham Rd.
Past President email: georgebluze@sprynet.com Largo, FL 33774
Fax: (727) 595-5545Phone Phone (727) 581-3040
--------------
Watts Current John N. Eubanks, CET 5323-3 Firestone Rd.
Editor and Publisher email: fesa@fdn.com Jacksonville, FL 32210
Fax:(904) 772-9492 Phone: (904) 772-1420
--------------
Home Page Editor Bob Williams PO Box 17835
and FESA Web Master email: bob@duckman.net Jacksonville, FL 32245

--- Note ---
FESA or Watts Current neither endorses any company, product or service - nor guarantees the validity of statements made in any advertisement - appearing in any advertisement or article included in this publication. Watts Current is published bi- monthly. All articles to be published in "Watts Current" must be received by John Eubanks, Editor, 5323-3 Firestone Rd., Jacksonville, FL 32210 by the following dates: 2/15, 4/15, 6/15, 8/15, 10/15, and 12/15 in order to be printed in the next newsletter. Otherwise, they will be published in the following issue, as appropriate. Please send any inquires or comments to the Editor. Please excuse any grammar or punctuation errors you may find as this newsletter is entirely composed and published by association volunteers.

Visit PTS Electronics
www.ptscorp.com

President's Message

Fellow FESANS and FRIENDS,

Another year is drawing to an end. For me it has been a good year ,although I lost a couple of dear friends. I am blessed with good health and my family is too. My mother is doing fairly well even at the the age of 91. I hope your year has been prosperous and also full of many blessings, and the NEW YEAR will be much better than this one.

We had our annual Christmas party last Saturday and had a wonderful time as usual, thanks to Santa Jo and all who had a part in bringing it off. We had quite a turnout. If you were not there you missed a good one. I know many of you were probably laid up with the flu bug that’s been going around and could’nt make it. I hope you get over it soon and can enjoy the rest of the holidays. May we all remember the REASON for the SEASON.

We had a meeting after the party and discussed the upcoming CONVENTION March 11—14, 2004 in Jacksonville, Fl. We have a lot of support already from several dealers. This is partly because of the great expectations from the combined efforts of TWO great associations, FESA AND GESDA. Dorman McDonald of GESDA told us at the party that Georgia is very pleased and excited to be working with FLORIDA on this CONVENTION and we in FLORIDA share this excitement and enthusiasm.

Please get your registrations in now. The cost for registration is $95.00 for each adult prior to December 31ST , 2003. After December 31ST the CONVENTION registration will cost $125.00 per adult. Registration covers all sponsored events and meals. There is no charge for children, under 12, of paid registrants. Attending children age 12 and older will be charged as adults. This does not include lodging. Lodging reservations must be made individually with the Radisson Riverwalk Hotel and Conference Center at 1515 Prudential Drive in Jacksonville FL The phone number is 904-396-5100 and national reservations can be reached at 800-333-3333 or www.radisson.com/jacksonvillefl. Don’t forget to register your room under the FESA/GESDA convention March 11-14, 2004 group to receive the $81.00 per night CONVENTION rates.

I hope your Christmas is merry and your New Year is full of wealth and good health.

Sincerely,
Ken Cisson, CET
FESA President

Finding New Life for Old Cellular Phones Through Recycling
By David Fleshler Staff Writer Posted December 29, 2003

Here's another reason to hate cell phones. After their useful lives -- ringing in movie theaters, distracting drivers, inspiring people to shout in public places -- they turn into hazardous waste.

While cell phones obviously serve many useful functions, they're bundles of cadmium, lead and chemically treated plastic. And millions of them are dumped in landfills every year. The toxic heavy metals and chemicals can sink into the groundwater, where they could threaten wildlife and public supplies of drinking water.

Hoping to keep unwanted cell phones out of the ground, Sprint, Verizon and other wireless companies have set up recycling programs, with part of the proceeds going to charity. The used phones generally go overseas, many of them exported through Miami to Latin America and the Caribbean. Environmentalists applaud the effort but say these cell phones may eventually end up in the ground in other countries with less demanding environmental laws.

The programs to rescue cell phones from landfills will face a severe test during the coming year because new federal rules make it easier to switch wireless service providers. And when you switch companies, you usually need a new phone because the service providers use different technologies. Even before the rule change, the Environmental Protection Agency estimated that soon 65 tons of cell phones would be retired each year.

In their circuitry, batteries and liquid-crystal displays, cell phones contain toxins such as arsenic, beryllium, cadmium, copper and lead, according to the Environmental Protection Agency. The plastic housing and components are coated with brominated flame retardants. Capable of building up in the tissue of animals over years, many of these substances have been linked to cancer, as well as various reproductive, neurological and developmental disorders.

"Old cell phones have the risk of entering heavy metals such as lead and cadmium into the environment, which impacts the groundwater," said Linda Lanier, spokeswoman for the Florida Department of Environmental Protection. "Groundwater is the source of over 90 percent of Florida's drinking water, so we certainly don't want these metal elements getting into our drinking water."

That risk increased last month with the new Federal Communications Commission rule allowing cell phone customers in the top 100 metropolitan areas to keep their phone numbers when they switch providers. This change will be extended to the rest of the country in five months.

The Management Network Group, a telecom consulting firm, expects up to 30 million requests to transfer service providers in the first year.

All of this will add up to a lot of junked phones unless consumers hear about programs to reuse or recycle them.

Several wireless companies have set up recycling programs that fund charities. Sprint's Project Connect has raised more than $800,000 for Easter Seals and the National Organization on Disability, according to Sprint. At Sprint stores, cardboard boxes invite customers to donate used cell phones, with receipts available for deducting donations from their taxes.

"We get a lot of customers asking what they can do with their phones," said Richard Messer, manager of the Sprint store at Boca Town Center. "And we always tell them we have a Project Connect box and they can donate it to the less fortunate, and they usually just throw them in the box."

The used phones go to ReCellular Inc., a Michigan company that refurbishes used cell phones. At the company's headquarters near Ann Arbor, workers sort the phones by model and separate the useable ones from the wrecks, which get sold for parts. The sellable phones go to the scrubbing department to clean out the previous owner's personal information.

ReCellular collected and processed about 3 million cell phones last year, Eric Forster, the company's vice president for marketing and sales. The company sells most of the phones in poorer countries such as Russia, China and the nations of Latin America and the Caribbean. In these areas, where fewer people can afford a new cell phone or a landline, used cell phones become the only affordable option, Forster said.

The company's exports to Latin America and the Caribbean go through a 10-employee distribution center near Miami International Airport. The biggest customers now are Venezuela, Ecuador, Honduras and Colombia, said Mauricio Mejia, sales manager for ReCellular.

Environmental groups applaud the recycling push, but urge manufacturers to start at the front end by finding ways to make cell phones without so many toxic substances. The European Community has banned the use of lead, cadmium, polybrominated biphenyls and other hazardous substances from all electronic devices beginning in 2006. And the EU requires wireless companies to use similar technologies, so customers switching service providers won't have to discard their old phones. The United States has not taken similar steps.

"Many of the concerns with the disposal of electronic devices like cell phones could be dealt with by starting at the front end with production," said David Wood, executive director of GrassRoots Recycling Network, based in Madison, Wis.

While it's worthwhile to send used phones on to second careers in poorer countries, those phones eventually will get thrown out, too. And that will usually happen in countries with weaker rules for the treatment of hazardous waste. "It's better than just land-filling them and it provides a service to other countries," Wood said. "But it doesn't solve the environmental problem."

Sarah Brewster, vice president of marketing and communications for Easter Seals, said Sprint's program with ReCellular has brought in about $300,000 to the charity's work with disabled children and adults.

"It's both a benefit to the environment and it benefits people who really need support," she said.

Article from information forwarded by Florida Department of Environmental Protection Hazardous Waste Division.

Visit Tri-State Module
www.tristatemodule.com

Time

The only real possession we own wholly is our time. At the end of another year it seems appropriate to examine this limited possession a little more carefully. We can do nothing to interrupt time, since time out, only exists in the mind but has never been a real world option. That means each of us must constantly and effectively manage the time we have.

From a service industry aspect, I’m saddened each time I read so many cries for help seen on the internet to repair VCRs. I suppose there are some service operations that engage in VCR repair but when they can be replaced for thirty bucks this severely limits opportunity for those willing to invest their technical skill and time. It would seem that opportunity in this area is greater for those who have regional agreements with manufacturers to refurbish units with established volume to support service costs.

All service operations must be examined through a profit prism to avoid investing time in certain failure. As previously emphasized so often, by so many , it is essential to know the current cost of doing business, before starting the job. It makes no sense to try to prepare a meal without knowing how many are to be fed. Filleting minnows ain’t going to make a fish fry for nothing with bigger appetites than a swarm of common house flies.

Many of the products we previously serviced have become NPTS (not profitable to service ) and we must take this into consideration or suffer the consequences. Replacement costs of small screen television has almost become less than the average hourly cost of doing business. With an unwritten consumer proverb suggesting replacement when ever service cost exceeds one half of replacement costs, these products are turndowns too

Other pitfalls are out of area service requests. No matter what is promised, it will still boil down to being fairly compensated for your time. Recently we were contacted to provide service on a 25 " TVDVD in a small town thirty miles south of our location. They agreed to pay a $200.00 trip charge and we agreed to accept the call, but when the fax was received it stated the entire service was not to exceed $200.00. We knew that this request would most likely require two trips since the complaint was an intermittent DVD recording problem. We contacted them to bring the faxed amount to their attention receiving assurance this was only a typo error that would be corrected with a subsequent fax. That was received containing an additional statement that said," This does not guarantee the authorized amount will be paid."

Noting this, it became clear how the game is now being played. First, get what you need, promise anything, by legally granting nothing. Seems like we have heard the phrase ‘plausible deniability" somewhere before. When one is so desperate for business they fail to read "the whole thing" and rush to complete such a service assignment, you can be sure the submitted claim will not receive the same lack of scrutiny. It will be groomed with a fine tooth comb to point out every error possible including rearguing all those pre-authorized submitted amounts resulting in payment delays or reductions.

Since I had an email address for the "claims specialist", I emailed them a revised decision to refuse this particular...out of area service request based upon the continuation of their built in hedge clause. I find no reason to delay other COD projection units in our area awaiting our service by accepting work with such dubious chances of being profitable. It wasn’t ten minutes afterwards that I received another phone call from the "claims specialist"... all stressed because there was no one to service this rural customer... after we first said we would. I reminded her this was only my version of a "hedge clause" and only came about because of their inclusion...that cast doubt upon the intent. She departed feeling that somehow we slighted her...but sound in the knowledge we weren’t slighted.

I was assured ramifications from our decision to decline this work would prevent us from being considered in future service assignments for this third party warranty company. You know the longer I think about that, the more it pleases me. I received an official commitment they won’t be considering us for deals like this in the future. I know that is what was meant...since we hadn’t previously been considered for any of their local service, so she couldn’t have been referring to any other possibility. Good deal!

Service may be a bad word for some.. but it ain’t bad when they need you...and as long as it remains a servicers-market, we can pick and choose work that offers the best source of profit for each business. Those that don’t, may become beneficiaries of many service assignments from insurance agents , they simply can’t afford to accept...might as well keep on scaling all them minnows... for that big fish fry they are going to have too. Hope they invite a bunch of those benevolent claims specialist to attend that feast. Just remember...its your time…it can not be replaced...it is precious and should never be squandered...manage every second wisely...no one else can do that for you.

Editor Watts Current.

Visit B&D Enterprises
www.bdent.com

Industry Update

LG Zenith Selects Bob Perry As Its New Sales VP
December 22…Article by Gregg Tarr/Twice Magazine. Englewood Cliffs, NJ-LG Electronics announced it has hired former Mitsubishi Digital Electronics America government and industry affairs VP Bob Perry as sales VP for LG-Zenith Electronics. In a letter to dealers, Ken Lee, LG Electronics sales and marketing senior VP, said," I am pleased to announce that we have hired one of the industry’s leading executives to join our senior customer relationship team. Bob Perry will further accelerate our progress in selling premium LG- brand digital video products through high-end retailers and in continuing our momentum for the Zenith digital brand." Perry joined Mitsubishi in 1997, where he became a spokesman for Mitsubishi and the digital television transition. He was later promoted to marketing and product development VP. During his tenure he served as chairman of the Consumer Electronics Associations, Video Division, as well as serving on various subcommittees. There he became known as a straightforward, pull-no-punches advocate for the consumer electronics industry and/or Mitsubishi positions amid controversial multi-industry debates. During Perry’s stay, Mitsubishi climbed to an early top-market-share position in digital television, expanding its long-established role as a resource for A/V specialty stores to include larger chains, including Best Buy. Last month Mitsubishi announced it had changed Perry’s role to that of government and industry affairs VP, leaving Max Wasinger, Mitsubishi’s senior VP of sales and marketing, to head the marketing effort until Perry’s former position is filled.

Philips/LG CRT Company Racks Up Nearly $1 Bil. In Q4 Charges
AMSTERDAM, THE NETHERLANDS— Royal Philips Electronics is taking impairment and restructuring charges of about $969.4 million for LG.Philips Displays, its 50-50 joint venture with South Korea's LG Electronics. This assessment will lead to a non-cash asset impairment charge of about $654.3 million, and to restructuring charges of about $72.7 million in the fourth quarter of 2003. Philips' share of these charges will be about $363.5 million, and will be included in the net income line of Philips' fourth quarter financials. Philips. LG, maker of CRT displays, has been impacted by worsening market conditions and increased price erosion, caused by rapid penetration of competitive LCD televisions….This article taken from TWICE Magazine author unknown.

ATLANTA— Philips Consumer Electronics, North America will be headed by a new president, … December 22…Article by Gregg Tarr/Twice Magazine….effective Jan. 1.Royal Philips Electronics announced from Amsterdam that Reinier Jens, 46, will become president of Philips Consumer Electronics, North America at the start of the year.Jens will replace Larry Blanford, a former Maytag executive, who joined the company in 2001 as a turnaround specialist, said Katrina Blauvelt, a spokesperson for the company. "When [Blanford] was hired in 2001 it was in order to develop and implement the turnaround plan for the U.S. CE business," she said. "We expected that Larry would be with us for two-and-a-half to three years — it's been two years and nine months." Gerard Kleisterlee, Royal Philips Electronics CEO, said "Under Larry's leadership, Philips has made good progress toward a profitable, sustainable consumer electronics business in North America, in particular through repositioning the brand and improving relationships with retail. This provides a good basis for Reinier Jens, who has earned his credentials in the consumer electronics industry, to lead our North America organization successfully into its next phase." Jens has been with Philips since 1986, and is currently Philips Consumer Electronics, Northern Europe managing director. Before that, he occupied a number of senior management positions at the Philips Group. "Reinier Jens' 18-year background in Philips should bring a fresh perspective to the North American organization, and will give him the ability to get things done quickly within the Philips organization to move us forward," Blauvelt said. He was said to be "a dynamic leader that people can rally around," and has a talent for "seamlessly blending processes with creativity." In the new position, he will report to Rudy Provoost, CEO global sales and services, Philips Consumer Electronics. Blanford "plans to maintain the board positions he holds outside of Philips, and is taking on some consulting assignments. He is going to take some time to consider several career choices he has right now," Blauvelt said. The change comes a month after Philips announced a voluntary buyout program to reduce head count in the Atlanta headquarters by 30 percent.

Visit Herman Panson Electronics
www.hermanpanson.com

REQUEST FOR FESA MEMBERSHIP

DATE_________


NAME_________________________________

COMPANY NAME________________________

ADDRESS_______________________________

CITY/STATE_________________ZIP_________

PHONE NO.______________________________

NO.OF EMPLOYEES_____________

Dues Per Year: 1 Person Service Center= $25.00/ 2/3 Person Service Center=$30.00/ 4/6 Person Service Center=$35.00/ 7/9 Person Service Center=$40.00/ 10 & up =$45.00. This rate schedule is for independent membership and may be affected by a chapter or affiliate in your region.

Please include your dues with your completed application, this will constitute your agreement to abide by the Constitution and BY-Laws of FESA. Members will continue to receive Watts Current.

For a Non Member Watts Current Subscription Only. Include your check for $12.00, write Watts Current subscription on this form and return it to:

Billy F. Williams EHF
1409 Glendale Rd. W.
Jacksonville, FL 32216
Phone: (904) 725-9789

2004 FESA/GESDA Convention Tentative Schedule

This schedule is subject to revisions, as necessary.

Thursday, March 11 -- Registration/FESA/GESDA Hospitality Room Open noon.
1:00 PM Hitachi Technical Training Classes ..Requested Alvie Rogers Hitachi
6:00 PM Dinner /TBA or On your Own
8:00 PM Welcome ...FESA/GESDA Hospitality Room


Friday, March 12
7:30 AM Coffee & Rolls FESA/GESDA Hospitality Room
8:00 AM Registration FESA/GESDA Hospitality Room
8:30 AM. - 5:00 PM. Philips Technical Training...Requested Tom Fogerty Philips
12:00 Noon Box Lunches FESA/GESDA TBA
6:00 PM Southern BBQ Banquet Hosted by Kristie & Joe Fowler at their waterfront residence. Arranged transportation.
10:00 PM Nightcap FESA/GESDA Hospitality Room


Saturday March 13
7:30 AM Coffee & Rolls FESA/GESDA Hospitality Room
8:30 AM. 12:00 Noon Consumer Product Servicing: ..Requested Lyn Davis Thomson Multimedia
12:00 Noon Lunch….TBA or on your on
1:00 PM-2:00 PM FESA Annual Membership Meeting & Elections
1:00 PM or TBA GESDA Meeting
2:00 PM– 5:00 PM Consumer Product Servicing ...TBA
7:00 PM Awards & Officer Installation Banquet Sponsored by TriTronics


Sunday March 14
7:30 AM Coffee & Rolls FESA/GESDA Hospitality Room
9:00 AM FESA Board of Directors Meeting
11:00 AM Check out.


This is a preliminary agenda that will include additions as they are received.

FESA-GESDA
Convention 2004
March 11-14 2004
Radisson-Riverwalk Hotel & Conference Center
Jacksonville, Florida


FESA/GESDA 2004 Convention Registration

Please Include all requested information with any titles that you wish to appear on your FESA/GESDA Convention registration badge.


Registrant Name/s________________________________________________

Business Name___________________________________________________

Address ________________________________________________________

City_____________________________State___________ZIP_____________

The cost of registration is $95.00 for each adult prior to December 31, 2003 after which Convention registration will become $125.00. Registration covers all sponsored events and meals. There is no charge for children of paid registrants under age 12 attending sponsored events and meals. Attending Children age 12 and over should be registered as adults. Please list the number you wish to register and amount included then send it to the address below. This does not include lodging. Lodging reservations must be made individually with the Radisson Riverwalk Hotel and Conference Center at 1515 Prudential Drive in Jacksonville, FL. The hotel local phone number is 904-396-5100 and national reservations can be reached at 800-333-3333 or
www.radisson.com/jacksonvillefl. Don’t forget to reserve your room under the FESA /GESDA Convention March 11-14, 2004 group to receive the $81.00 per night convention special room rates.

Number_____Adult____Children____Amount Included_______________

Mail To:
Billy F. Williams EHF
FESA Treasurer
1409 Glendale RD West
Jacksonville, FL 32216
Phone 904-725-9789
email:
billyw@fdn.com

Visit Andrews Electronics
www.andrewselectronics.com

Sony KP-46S55

We received a request to service a Sony projection unit Model KP-46S55 that had no picture and no sound. We didn’t have a schematic when we received the service request but initial troubleshooting resulted in identifying two defective components Q612 (8-729-386-12/2SB861) and Q508 (2SA1301). We soon found that Q508 in the pincushion circuit used a replacement that was changed to a 2SA1302 which we had in stock, however its negative 135 V source regulator was not. After replacing the pincushion transistor we tried a NTE 153 in the regulator’s place but the unit remained in the same inoperative state it was received. The power supply was running but folded over under a 300 watt load shown on the isolation input meter.

Later we called a friend and arranged to borrow the schematic with the proper replacement negative 135V regulator transistor. After installing this and continue to troubleshoot this AP chassis we managed to short Q811 (2SD1887) the horizontal transistor while the set seemed unresponsive to every thing we did. The unit power supply stayed up with the yokes disconnected but no matter what else we did the load was present and the SMPS folded over. Finally we concluded that the Horizontal Output Transformer T501 (1-439-545-11) must be defective. This is not the IFT and most of us would call it the horizontal driver transformer so we ordered a replacement and set the unit aside until it was received.

When the transformer was received we found the continuity reading of the winding was around fifty ohms, vastly different from the two ohm reading we had on the original component. We rang the windings and they responded with a reading of 51 whereas the original would not ring at all. Now all that was left to do was install the replacement and see if this was the complete answer. We were not disappointed, our unit was returned to normal operations.

Called the customer with the good news. Even better our customer came right over and we helped them load it in their pick up and it is now back at home, with them, operating once again, as it was intended to operate. We made a profit and serviced a unit that would have been in discarded...if it had required the cost of board replacements. We wouldn’t have put the unit….in the landfill...but the customer would have set it at the curbside...and wherever they go from there….it would have gone.

Article by Watts Current Editor


Toshiba 55H70

Received an in home service request for a Toshiba projection TV Model 55H70 with a convergence discrepancy. When we made this call we found the blue convergence to be the worse but both blue and red had pincushion problems on both sides with top and bottom distortion. A quick check of the unit revealed that there were several areas on the PWB that were contaminated, from CRT fluid seepage, down a maze of wires onto a couple of spots on several boards. We advised the customer, whose English is extremely hard to understand, although superior to my command of the Filipino language, that we needed to take the set into our service center to correct this problem.

Once we had this unit in the service center, the boards were pulled and scrubbed then dried to remove all residual fluid drippings from them. After they were reinstalled the set demonstrated a problem that we were unaware of, since the lines we saw in the picture when the set was in the home, were thought to have been caused by fluid drips. Now we find that it is not the case because the lines still appear now when the set is cold but disappear when the set warms up, however so do all the OSD characters too.

We didn’t have the exact diagram so we found one close enough to troubleshoot with. As we troubleshot the OSD circuits we it is controlled by the microprocessor with a specific section having an oscillator with a tank coil ZA01 (23362286). This cause us to suspect one or the other so we pulled the coil from the PWB to visually inspected it, plus check continuity on the coil. Noted some white scaly stuff underneath the case and read a high ohm coil value. We tried to locate the proper coil and eventually contacted TriTronics research department who were kind enough to provide the correct part number and ordered it for us. Unfortunately it was a back-order. In the meantime we tried every Toshiba coil we could locate, hoping to get one that would work, because the owner was absolutely driving us nuts.

Eventually after ten days and contacting every known Toshiba distributor in the Country, to no avail, we called Toshiba to get some help finding this part for a very impatient customer. The customer simply can’t grasp the fact, that such a small part, is not in stock, even though usage is probably very low. The folks at Toshiba found the part. This allowed me to inform the customer it had been located. Since this dilemma started in November before Thanksgiving and lasted for nearly 48 days I suppose it is understandable. Believe me, few days passed that I was not asked or visited regarding this unit. We even took a loaner set out to them, a Toshiba 32" before Christmas only to later to be told it wasn’t any good either. When we took this unit to them we also returned their remote, because it operated the loaner TV, and most folks don’t leave a remote when they leave a set. Of course, nothing is as simple as it may sound, and trying to be understanding in the Christmas season, we even hooked up the DVD and VCR they seemed so concerned over, although it took considerable more time, having to go through each so that they could operate them on the loaner TV. Now after all this, it ain’t any good either.

The customer wanted us to, bring their projection set back, so that they could watch it until the back-ordered part was received. It made no sense to do this because it had no menus so we could not do a satisfactory convergence. It was difficult explaining why this made no sense due to the fact you could not identify the channel, nor source you wanted to select without an OSD function. Not only did we not want to follow this route, there was the possibility that the coil would not be the complete solution and we did not want to be trapped into a situation like that. with such a language barrier facing us.

Finally after New years the part was received and installed. Everything is now working as it should except for one thing. The set still needs to be converged and we don’t have the right remote because it was returned to them with a loaner set that cuts off after it is hot. This seems to be par for the course. After all, just one lousy drop of fluid, drips on this coil, hits smack in the middle of adjust hole, to corrode the coil winding so that eventually the oscillator doesn’t work at all. You might guess, after placing a call, to inform them the part is in and as soon as I can get the remote, we can finish converging the set and return it. My call was placed on an answering machine and we waited on them to return our call, so we could give them the good news or receive some bad news.

My call was returned the next morning and I requested that the remote be dropped by, so that we could complete the job and return their set. He was happy to do that and wanted the unit as quickly as possible. Of course, we wanted the same thing and when he dropped off the remote we converged the unit and returned it to the home. Now we again are asked to hook up all those extra units they have on the set and do so because without additional charge because of the lengthy delay we could not avoid. As he wrote the check, he requested that we hold it, until payday. If we had never encountered the backorder, I wonder, would he still have wanted me to hold the check? Go figure!

Article by Watts Current Editor based on recent actual experience.

Visit Tritronics Incorporated
www.tritronicsinc.com

FESA SERVICE INVOICES

PRICE LIST - MEMBERS ONLY

INVOICES ARE CARBON FOUR PART WITH CLAIM AND HARD FILE COPY
ZONES 4 & 5

#1 (SMALL)
1000 2000 3000 4000 5000
63.50 125.00 183.00 218.00 275.00

IMPRINT
1000 2000 3000 4000 5000
26.50 48.00 69.00 85.00 102.00

Sub Total
1000 2000 3000 4000 5000
90.00 173.00 252.00 303.00 377.00

S/C
1000 2000 3000 4000 5000
7.50 12.50 15.00 20.00 22.50

TOTAL
1000 2000 3000 4000 5000
102.50 190.50 272.00 328.00 404.50

UPS PREPAID FREIGHT COLLECT


Please note: The price increase announced previously is now in effect. We delayed the increase until the forms previously contracted have been depleted. All form requests from this time forward will be at the posted prices, freight collect. We no longer have a supply of the LARGE invoices. We are in the process of locating new a source for our large invoices.

Until we find a new source the FESA-Large invoices are NO Longer Available.


NEW ORDERS TAKE 3 TO 4 WEEKS --- INCLUDE IMPRINT INFO WITH CHECK REPEAT ORDERS TAKE 2 TO 3 WEEKS RUSH ORDERS WILL NOT BE PLACED UNTIL I RECEIVE YOUR CHECK! MAKE CHECK PAYABLE TO F.E.S.A ALL SERVICE INVOICE ORDERS SHOULD BE MAILED WITH YOUR CHECK DIRECTLY TO THE FESA TREASURER:

Mr. Billy F. Williams EHF
1409 Glendale Rd. W.
Jacksonville, FL 32216
Phone & Fax: (904) 725-9789

NOTE: Small Invoices are 5:5/8"W X 9:1/8" H / You must be a Member of FESA to order forms from FESA.

Visit NESDA
www.nesda.com

PUN INTENDED

My comb is invaluable– I can’t part with it.

Did you hear about the guy whose whole left side was cut off? He’s all right now.

Christmas dinner is a place where you can really talk Turkey.

Two cooks disagreed but managed to hash it out.

Those who want sugar in their tea are willing to take their lumps.

When buying a battery, you should never have to charge it.

A Good Hunter doesn’t pass the buck.

In our sewing contest she stayed on pins and needles.

Old quarterbacks never die, they just pass away.

Old photographers never die, they’re just out of the picture for a while.

The hangman will always keep you in the loop.

Small dogs with rich mistresses often sit in the lap of luxury.

When you want to become a "high roller" take your skates to Mount Everest.

Items on this page reprinted from The pun of the day website.

Return to FESA Home Page