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FLORIDA’S VOICE IN ELECTRONICS "WATTS CURRENT" is the official newsletter of the Florida Electronics Sales & Service Association, Inc. and is published bi-monthly. EMAIL: fesa@fdn.com We Support NESDA Awarded Best State Publication 1993,1996 & 2000 |
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FESA or Watts Current neither endorses any company, product or service - nor guarantees the validity of statements made in any advertisement - appearing in any advertisement or article included in this publication. Watts Current is published quarterly. All articles to be published in "Watts Current" must be received by John Eubanks, Editor, 5323-3 Firestone Rd., Jacksonville, Fl 32210 by the following dates: 2/15, 5/15, 8/15, and 11/15 in order to be printed in the next newsletter. Otherwise, they will be published in the following issue, as appropriate. Please send any inquires or comments to the Editor. Please excuse any grammar or punctuation errors you may find as this newsletter is entirely composed and published by association volunteers. |
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| President's Message Members and Friends, We wish all a most joyous and safe holiday period while celebrating this years Passover and Easter seasons. We will be spending it in Tallahassee with family there. Our family had a great beginning in 2007. Our Grandson Michael was married on February 16, 2007 in Savannah, GA that provided us a happy and outstanding celebration. He is a Army Ranger stationed at Hunter Air Base in Savannah and we enjoyed all the pomp and tradition along with some mighty fine southern cuisine at a very famous local restaurant. We also celebrated the delivery of a Great Grandson on March 1, 2007 by our first Granddaughter Mandy. Many of you may remember Mandy and Michael as they often attended many FESA and NESDA events with us. It is truly difficult to believe how quickly time has passed that propelled these children into adulthood with families of their own. Had it been left to us...we would have kept them as they were...but it wasn’t and they remain wonderful blessings to us. Of course with spring comes all things new including new seasons and events. We are now in the process of ramping-up this years FESA-Jax Picnic. It will be held on Saturday, June 16, 2007 at the Bryceville Community Center. This location is off of US Highway 301 north of Baldwin, FL. It will be catered by the "Pig" restaurant and they aren’t serving Clams. Just plenty of great southern Bar-B-Que ribs and sliced pork to go with as fine of gathering of people possible. Everyone is invited. You don’t have to be a member to attend. All you have to do is sign up and show up with an appetite and $15.00 bucks. The only way this event can improve is...for you to come enjoy it with us. Its also been the best time I can recall to be A Florida Gator Fan. We have always been fans being born and raised in this great state and of a generation that only had this school to follow. Other state schools were not as well known or had not achieved the recognition status of the University of Florida in our "younger years." Now this state university has distinguished itself once again in athletic accomplishments by winning national titles with their football and basketball teams. Oh how sweet it is! Sincerely, Pat Eubanks President FESA |
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| Service On Those New "Whatchamacallem Brands" Many new television/video display products popping up in the electronic "big-box" stores whose prices seem to be in a "free-fall" magnify temptation to purchase. If you haven’t heard of these products…it could be because…you or they haven’t been available before. Many of these products display very good pictures…in the store…and when this is coupled with those bargain prices…well…its very hard not to nibble on such compelling cheese. This isn’t bait and switch…it is more correctly called switch and bait. Even when products are known, labeled with popular brands from past times, caution still must be shown. After all, the mouse only sees the cheese. It doesn’t contemplate that steel the cheese is offered upon and surrounded by, with the onset of some life-altering headache that will most likely follow. Multiple Independent servicers are reporting difficulties in obtaining Service information, replacement components or support for the following television/display products: Advent/Prima America, Apex, Audiovox, Dell, Electrograph, Epson, Gateway, Go-Video, Hyundai, HP, ILO, Infocus, Memorex, NEC, Norcent, Polaroid, SVA, Vernex, Viore, Vizio, and Westinghouse. This is not a measure of any operational performance for these products rather observations of difficulties encountered by independent servicers efforts to obtain replacement components or support due to the lack thereof or existing company policies. Some of these companies won’t provide parts or information to independent servicers electing to require customers to return problematic units to designated locations for service. Normally warranty services provided under such conditions incur shipping charges with prolonged return time periods to obtain. Out of warranty service under this same policy is even more distasteful since it requires an additional out of pocket fee along with denying the customer’s right to seek any local service remedy non-exclusive to a designated producer or facility. That age-old adage "Buyer Beware" is surely significant in any decision to purchase a product with diminished service and support readily available. It also lends birth to a new adage "Servicer Beware." After all when a product is accepted for service this customer trusts the selected servicer to know how to solve their problem…failure to accomplish this will only result in a negative perception of that servicer…no matter the reason for the unsuccessful service attempt…believing "They didn’t know what they were doing" maybe with some degree of justification. After this article was compiled and written for publication, FESA’s own Past President James Larry Scott CET located and put forward a website he found containing useful service and other information for some of these same products Independent Servicers previously reported great difficulties to locate. This data is located at: http://esi.fox-international.com and currently doesn’t require registration or passwords for access. We readily gained site access and reviewed some content then promptly determined that we should include this information for our members who are not current NESDA members or able to receive NESDAnet. We strongly recommend that all FESA members who are not current NESDA members remedy that by becoming members to gain the advantage of National benefits along with our state membership. This will enhance all your current and future service endeavors. Too often we fail to recognize many new options provided by our industry partners in the distributor wing of this industry. Although this site is affiliated with a Watts non advertiser, never the less it is another valuable resource available to servicers on line. We display a handy listing for all our Watts advertiser’s web resource addresses on the outside back cover to remind members of these 24/7 on-line help centers. Amazingly most of us take these resources for granted daily to assembly cost estimates, provide estimated turn around times, and define projected parts requirements for incoming service requests. Utilizing these resources when discussing service needs with customers and involving them with the responsibility of providing necessary model information to enable this initial portion of a service request to begin with a welcomed and appreciated professional approach. These sites have become so reliable that a recent upgrade of a an outstanding website by a leading distributor caused turmoil for many servicers including yours truly when their site was inaccessible. It induced a new strain of an old phenomenon on NESDAnet best described as "PNS" (Post NESDAnet Syndrome) with symptoms resembling a mild form of net rage. It should also remind us of just how valuable this service provided by our industry distributor partners is to each of us and the thanks that we now know is due them. FESA thanks all of them for their support and dedication to our members, associations, and the entire service industry…they are the only ones offering any help on all these "Whatchamacallems."…..Editor Watts Current |
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| How to Build Trust and Rapport Quickly If you're working hard, but aren't consistently generating enough sales and getting referrals, chances are it's a matter of trust. One of the most critically important and yet frequently overlooked aspects of selling is creating a solid foundation of trust and rapport. Suppose you could incorporate a few simple, yet highly effective ideas into your selling process and substantially increase your bottom line? Successful salespeople have a knack for making people feel important. They understand the value of building trust and rapport early on in the selling process. For you see, it really doesn't matter how knowledgeable you are about your product line or how many closing techniques you have mastered, unless you earn your prospect's trust and confidence you're not going to make the sale period. Once you have established trust and rapport with your prospect, you actually have the hard part behind you and can anticipate making the sale. While there's no system that will work 100 percent of the time with every prospect, fortunately there are fundamentals you can use that will help you build trust and rapport quickly. Gain the Competitive Edge Whether you like it or not, people form impressions about you based on such factors as appearance and attitude. When it comes to building trust and rapport, there is nothing more important than making a favorable first impression. It's important to remember that in most cases, your prospect's first impression of you will be made over the phone or from a voice message you leave. Here are some suggestions to help you create a favorable first impression: 1. Show up on time and be well prepared. 2. Maintain a well-groomed appearance and dress appropriately for your market. 3. Be upbeat and personable without becoming overly familiar. Adjust to Your Prospect's Temperament Style Research indicates people are born into one of four primary temperament styles: Aggressive, Expressive, Passive or Analytical. Each of these four primary temperament styles requires a unique approach and selling strategy. For example, if you're selling to the impatient, aggressive style, they want a short warm up and expect a quick, bottom line presentation. While at the other extreme, the cautious, analytical style requires a longer warm up period and is interested in every detail. Each of these four behavioral styles can be easily identified by observing their body language patterns. Once you learn how to identify each of the styles, you'll be able to close more sales in less time by adjusting to your prospect's preferred buying style. Understand Body Language Body language is a mixture of movement, posture and tone of voice. Research indicates that in a face-to-face conversation, more than 70 percent of our communication is nonverbal. Our body language reveals our deepest feelings and hidden thoughts to total strangers. In addition, nonverbal communication has a much greater impact and reliability than the spoken word. Therefore, if your prospect's words are incongruent with his or her body language gestures, you would be wise to rely on the body language as a more accurate reflection of their true feelings. In today's highly competitive marketplace, your prospects have many options and are looking for a salesperson that they know they can trust to work in their best interest. Salespeople who fail to put an emphasis on developing trust and rapport actually do a disservice to their customers and in effect, leave the backdoor open to their competition. In addition to generating new sales, developing strong relationships will keep competitors at arms length and your business on the books! Be mindful of your own body language gestures and remember to keep them positive by unfolding your arms, uncrossing your legs and smiling frequently. Create harmony by "matching and mirroring" your prospect's body language gestures. Matching and mirroring is an unconscious body language mimicry by which one person tells another they are in agreement. The next time you are at a social event, notice how many people are subconsciously matching one another. Likewise, when people disagree, they subconsciously mismatch their body language gestures. An effective way to begin matching your prospect is to subtly nod your head in agreement whenever your prospect nods his or her head, or cross your legs when they cross their legs etc. By understanding the meaning behind your prospect's body language, you will minimize perceived sales pressure and know when it's appropriate to close the sale. Use Active Listening Skills Successful salespeople take notes, listen attentively and avoid the temptation to interrupt, criticize or argue with their prospects. It's a good idea to occasionally repeat your prospect's words verbatim. By occasionally restating your prospect's key words or phrases you not only clarify communication, but also build rapport. During the first fifteen minutes or so of the appointment, you should listen more than you talk. Keep your attention focused on what your prospect is saying and avoid the temptation to interrupt or dominate the conversation. The quickest way to destroy trust and rapport is to interrupt another person. If you do interrupt, minimize the damage by apologizing and asking them to please continue. Establish Your Credentials It's important for you to establish your credentials as an expert in your industry early on during your initial appointment. Hand out your business card and or company brochure, then mention two or three reasons why you like working in your industry and for your company. Make sure your marketing materials look professional and are kept up-to-date. If you conduct appointments in your office, I recommend you display your awards and certificates of accomplishment. Look for Common Ground Before you begin your sales presentation or demonstration, you must first "warm up" your prospect and make them feel comfortable. A great way to establish common ground during the warm up is to discuss the weather, sports or a local news story. If you're meeting your prospect in his or home or office, look at personal items on display such as pictures or awards. People enjoy talking about their hobbies and past accomplishments. For example, if you notice a picture of your prospect holding a big fish in his or her arms, ask them about it and watch them beam with pride. John Boe presents a wide variety of motivational and sales-oriented keynotes and seminar programs for sales meetings and conventions. John is a nationally recognized sales trainer and business motivational speaker with an impeccable track record in the meeting industry. To have John speak at your next event, visit www.johnboe.com or call (877)725-3750. Free Newsletter available on website. Meet John Boe: www.johnboe.com/meetjohn.html Seminars & Keynotes: www.johnboe.com/seminars.html John's Media Photo: www.johnboe.com/media_picture.html Word Count (w/o contact information): 1,016 Category: Sales Training © Copyright 2007 - John Boe International P.O. Box 3286 Monterey, CA 93942-3286 Publishing Guidelines: This article may be freely reproduced electronically or in print, provided it is published as written and includes contact information. A courtesy copy would be appreciated. Article published with permission as stated above. |
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| Chicken Little Rules Apparently Chicken Little could be a Feline in drag since she seems to have more lives than a cat named Felix. Determining gender or lifespan is as difficult as finding the proper author. Nonetheless "new life" is inherited by moving from this obviously once known fictional fairy tale of by-gone years into today’s reality while likely swapping genders. It is impossible to imagine Chicken Little and associates (Henny Penney, Cocky Lockey, Goosey Loosey, and Foxy Woxy) being considered credible philosophers of the day. It is even more ironic when you realize this scenario was created after Chicken Little was struck upon the head by a falling acorn. Although these names have changed with a new wrinkle being inserted, there remains one undeniable common denominator. They both begin with a gullible (gull able meaning... can swallow anything) individual being struck in the head by a nut. Sanity may be retained relying upon this simple fact. If you recall Chicken Little and most of those associates wanted to "do the right thing" and report this event to the appropriate authority for a solution. However in route they encountered one individual Foxy Woxy who did not share the same intent. At the time in this fairy tale Foxy Woxy did not win but now he may be close to getting them all inside his den. Of course the intent is still easy meals for himself and all his friends. That "falling sky" angle has changed into the ever warming sky and Ole Foxy Woxy has morphed into Gorgy Morgy but intent remains easy meals for himself along with his associates Teddy Hefty, Scary Karry, Fancy Nancy and Hilly Billy. To gain endless meals rather than one big meal they have ingeniously developed an updated scheme using those modern Chicken Little mental midgets named Robby Snobby, Rosie Posey, Tuffy Huffy, and Opey Dopey to spread an alarm. These names are fictitious whether or not they seem to be applicable to any actual individuals involved in current events. One other subtle difference, Foxy Woxy didn’t assign "blame" but Gorgy Morgy blames everyone while Robby Snobby, Rosie Posey, Tuffy Huffy and Opey Dopey accept it with open arms willingly smearing it upon everyone else. According to them everything everyone does along with all life forms on earth cause this problem. Makes you wonder just how much gas all those dinosaurs emitted before they finally disappeared. It had to be their fault because there weren’t any SUV’s to lay that blame upon. Gorgy Morgy and associates can’t be blamed because they purchase "Carbon Offsets" to overcome their "Carbon Footprint." Wow this plot gets wild! What is a "Carbon Footprint" You ask? Well that’s an inconvenient factor developed by compiling the things that you and I must rely upon daily into one representative number using a carbon footprint calculator at www.carbonfootprint.com/calculator.html. Don’t take my word…check it out for yourself. According to the above webpage the average American carbon footprint is 19,000 kg per annum. Which means that you and I should send money to some carbon footprint offset broker…assuming we have average sized prints… to have them plant 12 trees…which thrive on our carbon dioxide to offset all the damage we are causing…this year. Now guess who one of these brokers happens to be? You got it…ole Gorgy Morgy and associates. Where is Kernel Sandoors when you need him? Of course these dire predictions are derived from projected carbon emissions compiled by a computer at some institution of higher learning. The same ones that predicted those overwhelming numbers of 2006 hurricanes…that didn’t materialize! Now you’ve discovered...why meteorologists have windows in their offices even when they can’t realize these computers don’t! Do you recall Y2K and all the hoopla along with those world-wide funds generated by this computer scare? Well…this most recent Chicken Little scheme positions Y2K’s significance at less than a pimple upon the world’s financial buttocks. Now that you have read this… can you determine which one is the real fairy tale? Remember they both started when a naive individual was struck in the head by a nut. The first one produced a solution the latter one does not…unchecked this can go on forever. You can always apply the old smell test. This may soon be possible in the vicinity of strongly committed supporters since some have even stopped using toilet paper…to save the trees…and reduced toilet flushing…to conserve energy required to pump and cleanse water. As such trends progress they are sure to curtail baths along with other personal hygiene habits…making the old smell test one surefire detector…unfortunately it ain’t the fairy tale that wants your money and stinks! Or is that ferry tail? Can you guess what carbon dioxide (CO2) becomes in its solid state? Would you believe Dry Ice?……...Skeeter |
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| Best Buy Announces Consumer Electronics Recycling Grant Program MINNEAPOLIS, April 2, 2007 – Best Buy Co., Inc. has unveiled a consumer electronics recycling grant program to help increase the recycling opportunities available in communities across the country. The program is part of Best Buy’s commitment to help consumers nationwide make safe, responsible decisions when disposing of old and unwanted consumer electronics. The program will provide two streams of grants-the first stream will provide support for events hosted by 501(C)3 nonprofit organizations. The second stream will support events hosted by other organizations in cities and townships across the country (e.g. cities, counties, public-private partnerships). Grants will range from $500 to $1500, depending on the size and scope of each organization’s event and the recycling need in the area. All qualified organization’s are invited to apply. Grant applications are available online at http://www.surveymonkey.com/s.asp?u=725063232472 or via www.bestbuy.com/recycling or www.e4partners.com. Priority will be given to those applications completed by Earth Day, April 22, 2007. "As the largest retailer of consumer electronics, we have a responsibility to help consumers make smart decisions when disposing of e-waste," said Brenda Mathison, director, environmental affairs, Best Buy. "The Environmental Protection Agency has estimated that consumers will retire two million tons of e-waste this year-from cell phones and rechargeable batteries to televisions, computers and appliances. We see this grant program as a way to extend our reach in communities, supporting local programs that touch all consumers and help ensure these items are properly handled." The recycling grant program joins a number of Best Buy programs that have helped more consumers recycle e-waste than any other retailer in the U.S.: Free recycling drop-off kiosks-these kiosks, just inside the door of every U.S. Best Buy store, collected more than 90,000 pounds in old cell phones, rechargeable batteries, and ink-jet cartridges. Consumers can drop off the items at these kiosks for free. Recycling events-Best Buy will again host and sponsor weekend recycling events in its store parking lots across the U.S. Since 2001 these events have collected more than 5 million pounds of e-waste. In 2006 Best Buy sponsored or hosted 40 recycling events, collecting more than 1.8 million pounds of e-waste from consumers. This year Best Buy will hold events in Florida, Minnesota, Washington State, California, Massachusetts and several other states. Services and haul-away program-through its services and customer haul away programs in 2006, Best Buy recycled more than 13 million pounds of e-waste. For a nominal fee Best Buy will haul away and recycle consumers televisions, monitors, and appliances when new purchases are delivered to their home. Mail-in cell phone recycling-New cell phone customers receive free, postage-paid envelopes to mail old phones to ReCelluar, a cell phone reuse/recycling partner of Best Buy. For more information visit www.bestbuy.com/recycling ... Article published as authorized by B-B Press Release |
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www.hermanpanson.com |
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| REQUEST FOR FESA MEMBERSHIP DATE_________ NAME_________________________________ COMPANY NAME________________________ ADDRESS_______________________________ CITY/STATE_________________ZIP_________ PHONE NO.______________________________ NO.OF EMPLOYEES_____________ Dues Per Year: 1 Person Service Center= $25.00/ 2/3 Person Service Center=$30.00/ 4/6 Person Service Center=$35.00/ 7/9 Person Service Center=$40.00/ 10 & up =$45.00. This rate schedule is for independent membership and may be affected by a chapter or affiliate in your region. Please include your dues with your completed application, this will constitute your agreement to abide by the Constitution and BY-Laws of FESA. Members will continue to receive Watts Current. For a Non Member Watts Current Subscription Only. Include your check for $12.00, write Watts Current subscription on this form and return it to: Billy F. Williams EHF 1409 Glendale Rd. W. Jacksonville, FL 32216 Phone: (904) 725-9789 |
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www.nesda.com |
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| FESA SERVICE INVOICES PRICE LIST - MEMBERS ONLY INVOICES ARE CARBON FOUR PART WITH CLAIM AND HARD FILE COPY ZONES 4 & 5 #1 (SMALL) 1000 2000 3000 4000 5000 63.50 125.00 183.00 218.00 275.00 IMPRINT 1000 2000 3000 4000 5000 26.50 48.00 69.00 85.00 102.00 Sub Total 1000 2000 3000 4000 5000 90.00 173.00 252.00 303.00 377.00 S/C 1000 2000 3000 4000 5000 7.50 12.50 15.00 20.00 22.50 TOTAL 1000 2000 3000 4000 5000 102.50 190.50 272.00 328.00 404.50 UPS PREPAID FREIGHT COLLECT Please note: The price increase announced previously is now in effect. We delayed the increase until the forms previously contracted have been depleted. All form requests from this time forward will be at the posted prices, freight collect. We no longer have a supply of the LARGE invoices. We are in the process of locating new a source for our large invoices. Until we find a new source the FESA-Large invoices are NO Longer Available. NEW ORDERS TAKE 3 TO 4 WEEKS --- INCLUDE IMPRINT INFO WITH CHECK REPEAT ORDERS TAKE 2 TO 3 WEEKS RUSH ORDERS WILL NOT BE PLACED UNTIL I RECEIVE YOUR CHECK! MAKE CHECK PAYABLE TO F.E.S.A ALL SERVICE INVOICE ORDERS SHOULD BE MAILED WITH YOUR CHECK DIRECTLY TO THE FESA TREASURER: Mr. Billy F. Williams EHF 1409 Glendale Rd. W. Jacksonville, FL 32216 Phone & Fax: (904) 725-9789 NOTE: Small Invoices are 5:5/8"W X 9:1/8" H / You must be a Member of FESA to order forms from FESA. |
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NET WIT
YOU ARE OLD WHEN: 1. Your sweetie says, "Let's go upstairs and make love," and you answer, "Pick one; I can't do both!" 2. Your friends compliment you on your new alligator shoes and you're barefoot. 3. A sexy babe catches your fancy and your pacemaker opens the garage door. 4. Going braless pulls all the wrinkles out of your face. 5. You don't care where your spouse goes, just as long as you don't have to go along. 6. You are cautioned to slow down by the doctor instead of by the police. 7. "Getting a little action" means you don't need to take any fiber today 8. "Getting lucky" means you find your car in the parking lot. 9. An "all nighter" means not getting up to use the bathroom. AND 10. If You are not sure these are jokes! Jokes taken from an email. Author unknown...however they were too funny to pass by. |
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| Unofficial uses reported by consumers for WD-40 Home/Garden Cleans piano keys Keeps wicker chairs from squeaking Cleans patio door glide strip Removes crayon from clothes dryer (make sure to unplug dryer first) Removes scuff marks from ceramic tile floor Removes crayon from walls Removes water spots from mirrors Cleans fiberglass bathtubs Removes tea stains from countertops Removes crayon from wallpaper Removes crayon from carpet Removes tape marks from the wall where posters hung Shines leaves of artificial houseplants Keeps snow from sticking to shovel Removes coffee stains on floor tiles Removes crayon from plastic Removes decals from bathtubs Removes old cellophane tape Removes crayon from shoes Cleans ashtrays Removes crayon from toys Removes ink from carpet Prevents mildew growth on fountain Removes marks from floors left by chair feet Removes crayon from chalk boards Eliminates static on volume and tuning control knobs Cleans candle soot Removes ink from blue jeans Cleans residue on luggage handles Cleans gold-plated faucets Removes petroleum stains from clothing Removes Kool-Aid stains from carpet and fabric Removes gunk from plastic dish-drainer Removes adhesive from precious china From information @ www.twbc.org/resources/wd40.php |
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www.tritronicsinc.com |
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